OUR SHARED OF RESPONSIBILITIES

Services:

• Verified updates of plugins and themes.
• Incremental backups of the WordPress installation.
• Optimization of WordPress performances.
• Securing the WordPress environment.
• Management of technical infrastructure.
• Technical support regarding the server infrastructure, JungleWP service availability.

Outside the scope of interventions:

JungleWP does not intervene except agreement and validation by the customer. Intervention will come as soon as the service is paid.

• Support applications such as your sales funnels (ClickFunnels, Learnybox, Pushcrew, UPviral, etc ...)
• Traffic monitoring / management
• Load testing / Load mitigation (unless agreed on)
• Additions / content creation.
• Strategic choices of WordPress solutions.
• Specific developments.
• Installing plugins and themes.
• SEO monitoring.
• SEO service.
• support of plugins and installed themes.
• Managing your website's backups
• Replacing your webmaster
• Code intervention or custom development
• Auditing, and managing your codebase, custom plugins or themes
• Support and maintenance of non-WordPress sites.
• Support on non-standard WordPress solutions integrated by the client or his technical referents.
• Migrating your emails from an other provider.
• Creating backups of your emails.
• Replacing your organization IT team.
• Managing your personal or organization sensitive data such as emails per example.
• Setting your email account on your organization or personal email clients.
• Any extra expertise of your WordPress website that is outside the scope of our services such as (plugins, and themes or application debugging, tailored Security, team and workflow Management etc...) .

Security:

Both parties acknowledge their mutual responsibilities in maintaining a secure hosting environment.

JungleWP is responsible for securing the cloud infrastructure, including network and managed cloud resources security, excluding any self-managed client infrastructure, and ensuring that platform-level protections are in place.

The client, however, retains responsibility for securing their own applications, data, and configurations within this environment, including sensitive data breaches, data management, or leaks that could lead to a security breach.

This includes, but is not limited to, managing access credentials, securing application code, and maintaining data privacy.

Both parties agree to cooperate in maintaining best practices to ensure overall system security and minimize vulnerabilities.