How to contact JungleWP Support?

Many companies have a customer support. At JungleWP, we call them WordPress Peace Keepers, and that is something that we’re very proud to do. Our WordPress Peace Keepers are truly here to help, sometimes going above and beyond the call of duty, and sometimes going way beyond, moving mountains for our JungleWP Tribes.

Our WordPress Peace Keepers are available 7 days a week and we offer 2 ways to get in contact:

1. email: [support @ junglewp.com] or trough our  Contact page.
We try to reply quickly, so you won't have to wait too long for a response!
2. live chat: If you see the green "Help" bubble on the bottom right corner of the page, click/tap on it!

Our  WordPress Peace Keepers  offer Live Chat throughout the day during peak times.

Videos Tutorials & Documentation

We’ve crafted tutorials to teach you to use some of the popular tools and features for your WordPress website or blog. We’ll keep adding more, so check back often. 

To watch the  video tutorials you will need to be logged in your members area.

Whether you're looking to chat with customer support or sales, we're here to help! ... 

Sending Better Customer Support emails

For us every customer service email is an opportunity to build stronger relationships.

We receive hundreds of customer service emails daily, and every single one of them is important for our Teams.
We're here to help and we want to make sure that we're providing as valuable of a service to you as possible. Regardless of how you reach out to us whether by live, submitting a video call request, or opening a case through email here are certain pieces of information that our WordPress peace keepers love seeing in a ticket. These are the bits of information that help us address your case in the most complete and efficient manner possible.
To help anchor this information to the real world, I'll be breaking down an example ticket through each of the following steps. So read on for the inside scoop on what our team is looking for to help get you back to being your regular productive self in no time at all!

Sharing your end goal helps 

If we know what you're trying to accomplish, we'll have a better sense of the tools you'll need to use and the resources that will be most helpful to share, or what actions led to the issues you are facing. Think of this step as providing the baseline for the conversation, the thing that we'll be working with you to achieve, or that we need to investigate further your case.
 Knowing your goal in those cases allows us to provide more specific advice on solutions (or potential workarounds, as the case may be). Naturally, your goal will vary from ticket to ticket.
Example case information: "I'm trying to send a notification email using my WordPress site, but nothing is sent."

Describe the difficulties

Once we know what you're trying to accomplish, we'll want to explore the thing that's preventing you from achieving that goal. Similar to the last point, this information will vary from case to case. A good way to approach this part of the ticket is to describe what you expected to happen, and then describe what actually happened.
It's likely that the "expectation" part of this info will be more detailed than the "what actually happened" part. That's OK! For this part of the conversation, we're looking for whatever general details you can provide on the behavior you're seeing and on steps you may have taken already to troubleshoot the issue.
Example case information: "I published an article, but I get a white screen instead of my content, this happens for only one post, all the other posts are fine."

Show us Examples

Whenever possible, our team looks for specific examples of the issues you're running into. If we can find evidence of the issue at hand (or if we can recreate the behavior you're seeing), that gives us a starting point for our troubleshooting. The more specific you can get, the better. (If you're submitting an email ticket, this is the section where you'll want to consider attaching screenshots.)
Example case information: "I can't get my redirection plugin to work instead I have a 404 page error"

Some Freebies that will help you

  • https://screenshot.net/ This innovative online screenshot tool lets users capture and edit any images that show up on their screens. These include web pages.
  • https://wetransfer.com/ WeTransfer is the simplest way to send your files around the world. Share large files up to 2GB for free.

  • https://screencast-o-matic.com/ Screencast-O-Matic can help you record whatever you do on your screen.

Happy JungleWP Support!


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